General practice & primary care

The EMR for general practice and primary care

Primary care is a registered care model in Penna, not a behavioral health chart with the labels changed. Note templates, visit types, E/M codes and a seeded diagnosis list all arrive shaped for a general practice.

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Charting

Templates for the way primary care actually runs

Three structured formats plus a blank note, selected by the care model rather than assembled by you.

SOAP

The everyday workhorse for follow-ups and sick visits, structured so a 20-minute slot does not become a 20-minute note.

New Patient H&P

A proper history and physical for the first visit, rather than a generic intake form retrofitted from another specialty.

Preventive Visit

A dedicated annual / wellness format, so the preventive visit documents as a preventive visit and codes like one.

AI note assistance

Drafts generated in our own HIPAA-covered environment. Nothing is stored, and nothing trains a model.

Dictation

Dictate and edit rather than type. Useful when the schedule is 15-minute slots.

Blank note

For the visit that fits no template — still signed, still in the audit log.

Scheduling & coding

Visit types and a code set that match a clinic day

The primary care model ships the appointment types a general practice books and the codes it bills, with starting fees you replace with your own.

Primary care visit types

New patient (45 min), follow-up (20 min), annual physical / preventive exam (45 min), sick visit (15 min) and in-office procedure — each with a patient-facing label in the portal.

E/M codes preloaded

New patient 99202–99205 and established patient 99212–99215, spanning straightforward to high complexity, with a starting fee on each.

Preventive and procedure codes

99385, 99395 and 99396 for wellness visits, plus 96372 injections, 36415 venipuncture and 90471 immunization administration — the codes a clinic actually adds to a claim.

Common diagnoses seeded

Hypertension, type 2 diabetes, hyperlipidemia, URI, low back pain, GERD, obesity, anxiety, pharyngitis, UTI and the routine adult exam, ready to select.

Eligibility, claims and posting

Check eligibility, send claims, track status and post payments in the same chart your MAs and billers already work in — with no percentage of collections.

E-prescribing per prescriber

Add e-prescribing for the prescribers who need it and pay per prescriber, not per practice.

Honest limits

What primary care does not get today

Two care models are registered, and they are not identical. Where primary care is thinner, we would rather say so before a demo than after one.

No measurement instruments

PHQ-9 and GAD-7 belong to the behavioral health model. The primary care model ships none. If you screen in clinic and want them, tell us — adding an instrument to the registry is a small change, but it is not there today.

Specialty depth is behavioral-health-first

Penna was built around mental and behavioral health and general medicine came second. The core — scheduling, portal, telehealth, billing, messaging, reporting — is shared and mature; the primary-care-specific layer is younger.

You can switch models later

The specialty is set when your practice is created and can be changed from the console afterwards, so this is not a decision you are locked into.

Questions

Frequently asked

Which note templates ship for primary care?

A SOAP note, a structured New Patient H&P, a Preventive Visit template for annuals, and a blank note. The primary care model selects these automatically — you are not adapting behavioral health templates to a physical exam.

Is the primary care code set preloaded?

Yes. New patient office visits 99202 through 99205, established patient E/M 99212 through 99215, preventive visits 99385, 99395 and 99396, plus therapeutic injection 96372, venipuncture 36415 and immunization administration 90471 — each with a starting fee you can overwrite with your own schedule.

Does it come with common diagnoses?

The model seeds the ICD-10 codes primary care reaches for daily — hypertension, type 2 diabetes, hyperlipidemia, URI, low back pain, GERD, obesity, anxiety, pharyngitis, UTI and the routine adult exam — so coding a sick visit is selection rather than lookup.

Does Penna include measurement instruments for primary care?

Not today. PHQ-9 and GAD-7 ship with the mental and behavioral health model; the primary care model deliberately ships no instruments. If you screen in primary care and want them, say so in your inquiry — it is a registry change, not a rebuild.

Also from Penna

One platform, shaped per specialty

The same system underneath. The specialty decides your note formats, visit types and code set.

See it against a real clinic day.

Tell us your panel size, your visit mix and who does your billing, and we will show you the chart rather than a slide deck.

Inquire today